Contact SouthEast Telephone

It's a dedicated phone installed at your pool that allows guests to reach 911 immediately in an emergency. Our system uses a familiar handset inside a weatherproof enclosure and connects to emergency services using reliable 4G/LTE wireless technology. When someone dials 911, the call goes straight to 911 with your location information included.

Many counties and municipalities require a dedicated emergency communication point for community, HOA, multifamily, hotel, and public pools. Even when it's not required, it's strongly recommended because cell phones are not always available, charged, or reliable in emergencies.

If you're unsure whether your pool needs one, we can help you check your local requirements.

In some areas, yes. Certain counties, including regions in North Carolina, do not allow push-button emergency phones at pools. Our system uses a traditional handset, which aligns with those local rules and provides a familiar, landline-like experience for users.

The phone uses a 4G/LTE fixed wireless terminal (FWT), which gives it the same calling capabilities as a traditional landline — including the ability to make outbound calls and receive inbound calls if needed.

When someone dials 911 from the handset, the call routes directly to the local 911 dispatch center for your property's address. Your name, location, and phone number are delivered automatically so responders know exactly where help is needed.

No cumbersome menus or waiting for auto-dial. The caller simply lifts the handset and dials 911, just like a standard phone.

Yes, that's the beauty of it. It doesn't require a landline at all. The system uses a wireless connection designed specifically for emergency communication. It works at properties where copper lines have been removed or where a landline was never available.

Absolutely. The handset is housed in a NEMA-rated enclosure designed for outdoor use. It protects against heat, humidity, rain, splashing water, and sun exposure. The enclosure is impact-resistant and built for long-term durability.

Installation is simple, whether you're local or receiving the unit through our nationwide shipping program.

For self-installation, just:

• mount the enclosure on an exterior wall near a standard power outlet
• secure it using the four included Phillips-head screws
• connect the internal power cord to the nearest 120v receptacle

Many customers choose to place the power cord in conduit or cable raceway for added protection, though it isn't required.

If you're not located near our service area, we ship the unit preconfigured and ready to install with clear instructions. Our team also provides remote support if you have questions during setup.

For additional support, please see our installation video HERE.

Yes. The system simply needs access to a standard 120v electrical outlet.

There's no need for an electrician and no hardwiring required. The enclosure includes a built-in 120v female receptacle, allowing you to use an appropriately sized power cord to reach your existing outlet safely and securely.

The wireless terminal includes a 3.7v, 800mAh lithium ion battery with 8-12 hours of standby power and 1-3 hours of talk time.

We highly recommend periodic checks to make sure everything remains in working order. However, our device has the built in capability to power cycle daily, eliminating a majority of potential errors. Additionally, our equipment can make periodic test calls, or check-ins, to ensure operability. Additionally, our team can guide you on best practices, and some communities choose to include seasonal opening and closing checks as part of their routine.

Very little. The system is designed for simple operation with minimal upkeep. If your enclosure or handset ever needs service, we offer remote support and troubleshooting.

Yes. Having a compliant, working emergency phone often helps pools pass local or state inspections. Many inspectors look specifically for:

• A dedicated emergency phone
• Call routing to 911, delivering location name, physical address and telephone number
• Clear visibility
• Reliable operation
• Two-way communication
• Proper handset style where required

Our system is designed with these expectations in mind.

Yes. Our equipment is suited to be installed at indoor facilities, outdoor pools, splash pads, small recreation centers, and any location where immediate access to 911 is needed.

Most installations take a short amount of time, depending on the location and mounting surface. Once installed, activation and testing are quick.

No problem. Many of our community clients use the phone during open months and power it down during the off-season. We can offer guidance on how to handle seasonal usage safely and correctly.

Just ask, we're familiar with the rules in many counties across the Southeast, including areas with stricter handset requirements. We can review your property, help you understand what applies, and guide you toward a compliant setup.