30 Years of Exceptional Experience
About SouthEast Telephone
More than 30 years helping properties stay connected—with dependable phone, internet, and life-safety communication.
Reliable communication saves time, protects people, and gives communities peace of mind. For more than 30 years, SouthEast Telephone has helped properties across the Southeast stay connected with dependable phone, internet, and life-safety communication systems.
We’re a family-owned business built on the belief that great service isn’t complicated, it’s personal. When you call us, you speak with someone who knows you, understands your project, and takes ownership of the solution. That philosophy has guided us from day one, and it still shapes everything we do today.
or call 866-711-3398
Our Story
SouthEast Telephone was founded after recognizing a growing problem in the telecom industry. Providers were cutting corners, outsourcing service, and forgetting that behind every device was a person, a property, or an entire community relying on that equipment to work when it mattered most.
We built SouthEast Telephone to be different.
From the beginning, we specialized in fire, life, and safety communications — systems where performance is critical, response time matters, and reliability isn’t optional. Communities needed a partner who showed up, listened, and understood the responsibility that comes with supporting life-safety equipment.
So we started small: hands-on service, direct support, and honest guidance. Over the years, our team grew, our services expanded, and technology evolved, but our commitment stayed the same. Do the work the right way, treat customers like partners, and stand behind every system we install.
Today, we deliver modern communication solutions, including:
- ✓ wireless emergency pool phones
- ✓ elevator phone communication
- ✓ wireless POTS replacement
- ✓ fire alarm control panel communication
- ✓ broadband & fiber internet connectivity
- ✓ outdoor and building life-safety communication
What We Believe: Partnerships Over Transactions
We built SouthEast Telephone on a few simple principles that ensure our customers always come first.
Service first.
Every question deserves an answer, every call deserves a response, and every customer deserves support they can rely on.
Do things the right way.
The safest solution is usually the simplest. We install systems built to last, not shortcuts that create problems later.
Communities deserve peace of mind.
Whether it’s a pool, an elevator, a fire panel, or a property office, communication should never fail when someone needs help.
People matter.
We’ve always viewed our relationship with customers as a true partnership. When we work with you, we operate as an extension of your team — supporting your operations as if we worked directly for your company.
Meet Our Team
We’re a small, dedicated group of people who take pride in the work we do. When you call SouthEast Telephone, these are the folks who pick up, not a call center, not a rotating support queue. We’re proud that many of our customers know us by name, and that we know their properties just as well.
Todd Faw
Founder (Retired)
The foundation of our service-first mindset. Todd built the company on honesty, craftsmanship, and a true understanding of customer needs.
Josh Faw
President
Leads operations and customer experience with a commitment to reliability and responsiveness.
Sherry Faw
Owner & Accounts Receivable
A familiar and friendly voice helping customers with accuracy and care.
Bo Bodur
Accounts Care Specialist
Supports customer relationships and ensures smooth communication across every project.
Dylan Hornaday
Account/Orders Manager
Oversees new customer onboarding, including new service requests, estimates, and installations.
Zach Bedell
Voice and Data Specialist
Hands-on expertise in telecommunications systems and field support.
Addison Faw
Voice and Data Specialist
Ensures installations and service requests are handled with professionalism and precision.
Sam
Fire Systems Specialist
Installs, services, and repairs fire alarm control panel systems to ensure compliance and effective safety responses.
Alan Redondo
Fire Extinguisher Tech
Responsible for inspecting, installing, and servicing fire extinguishers to ensure they meet safety standards.
Who We Serve
Our team supports a wide range of organizations across the Southeast and nationwide:
- Community and HOA pools
- Multifamily and apartment communities
- Commercial buildings and offices
- Property management companies
- Builders and contractors
- Municipal and public facilities
Whether it’s a single pool phone or a full property communication overhaul, we’re here to help.
Why Customers Stay With Us
For over three decades, customers have trusted SouthEast Telephone because:
- ✓ We answer the phone
- ✓ We take time to explain the options
- ✓ We know local codes and compliance requirements
- ✓ We specialize in fire, life, and safety communications, where performance is critical
- ✓ We stand behind every service we provide
- ✓ We’re consistent, dependable, and easy to work with
Many of our customers have been with us for years, some for decades, because they know we’ll be there when they need us.