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30 Years of Exceptional Experience

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About SouthEast Telephone

More than 30 years helping properties stay connected—with dependable phone, internet, and life-safety communication.

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Reliable communication saves time, protects people, and gives communities peace of mind. For more than 30 years, SouthEast Telephone has helped properties across the Southeast stay connected with dependable phone, internet, and life-safety communication systems.

We’re a family-owned business built on the belief that great service isn’t complicated, it’s personal. When you call us, you speak with someone who knows you, understands your project, and takes ownership of the solution. That philosophy has guided us from day one, and it still shapes everything we do today.

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Telecommunications and life safety equipment

Our Story

SouthEast Telephone was founded after recognizing a growing problem in the telecom industry. Providers were cutting corners, outsourcing service, and forgetting that behind every device was a person, a property, or an entire community relying on that equipment to work when it mattered most.

We built SouthEast Telephone to be different.

From the beginning, we specialized in fire, life, and safety communications — systems where performance is critical, response time matters, and reliability isn’t optional. Communities needed a partner who showed up, listened, and understood the responsibility that comes with supporting life-safety equipment.

So we started small: hands-on service, direct support, and honest guidance. Over the years, our team grew, our services expanded, and technology evolved, but our commitment stayed the same. Do the work the right way, treat customers like partners, and stand behind every system we install.

Today, we deliver modern communication solutions, including:

  • ✓ wireless emergency pool phones
  • ✓ elevator phone communication
  • ✓ wireless POTS replacement
  • ✓ fire alarm control panel communication
  • ✓ broadband & fiber internet connectivity
  • ✓ outdoor and building life-safety communication

What We Believe: Partnerships Over Transactions

We built SouthEast Telephone on a few simple principles that ensure our customers always come first.

Service first.

Every question deserves an answer, every call deserves a response, and every customer deserves support they can rely on.

Do things the right way.

The safest solution is usually the simplest. We install systems built to last, not shortcuts that create problems later.

Communities deserve peace of mind.

Whether it’s a pool, an elevator, a fire panel, or a property office, communication should never fail when someone needs help.

People matter.

We’ve always viewed our relationship with customers as a true partnership. When we work with you, we operate as an extension of your team — supporting your operations as if we worked directly for your company.

Meet Our Team

We’re a small, dedicated group of people who take pride in the work we do. When you call SouthEast Telephone, these are the folks who pick up, not a call center, not a rotating support queue. We’re proud that many of our customers know us by name, and that we know their properties just as well.

Todd Faw

Todd Faw

Founder (Retired)

The foundation of our service-first mindset. Todd built the company on honesty, craftsmanship, and a true understanding of customer needs.

Josh Faw

Josh Faw

President

Leads operations and customer experience with a commitment to reliability and responsiveness.

Sherry Faw

Sherry Faw

Owner & Accounts Receivable

A familiar and friendly voice helping customers with accuracy and care.

Bo Bodur

Bo Bodur

Accounts Care Specialist

Supports customer relationships and ensures smooth communication across every project.

Dylan Hornaday

Dylan Hornaday

Account/Orders Manager

Oversees new customer onboarding, including new service requests, estimates, and installations.

Zach Bedell

Zach Bedell

Voice and Data Specialist

Hands-on expertise in telecommunications systems and field support.

Addison Faw

Voice and Data Specialist

Ensures installations and service requests are handled with professionalism and precision.

Sam

Sam

Fire Systems Specialist

Installs, services, and repairs fire alarm control panel systems to ensure compliance and effective safety responses.

Alan Redondo

Fire Extinguisher Tech

Responsible for inspecting, installing, and servicing fire extinguishers to ensure they meet safety standards.

Community pool reflecting organizations we serve

Who We Serve

Our team supports a wide range of organizations across the Southeast and nationwide:

  • Community and HOA pools
  • Multifamily and apartment communities
  • Commercial buildings and offices
  • Property management companies
  • Builders and contractors
  • Municipal and public facilities

Whether it’s a single pool phone or a full property communication overhaul, we’re here to help.

Business professionals shaking hands

Why Customers Stay With Us

For over three decades, customers have trusted SouthEast Telephone because:

  • ✓ We answer the phone
  • ✓ We take time to explain the options
  • ✓ We know local codes and compliance requirements
  • ✓ We specialize in fire, life, and safety communications, where performance is critical
  • ✓ We stand behind every service we provide
  • ✓ We’re consistent, dependable, and easy to work with

Many of our customers have been with us for years, some for decades, because they know we’ll be there when they need us.

Customer Reviews

What Our Customers Say

Rated 5 stars on Google

Im owner of a swimming pool bussines but i worked with many diferents pool companies for over 20 years, that's how i meet first Mr Todd on the field .. become friends in shirt time he and his team was always very fast responding to emergency calls today i work dierect with Bob andrhe orher technicians and the service was always GREAT .. i feel honored to call them my friends .. and YES! I will recomenden without question.

E

Ernesto Diez Canseco

Owner operator, Blue Master Pools LLC

2 months ago

Google Review

Sam Warda at Southeast Telephone has been outstanding to work with. At my commercial Real Estate buildings, he has helped us rectify several violations in a timely manner and has also assisted with resolving other issues as they arise. He consistently provides clear, detailed explanations of what occurred. His responsiveness and professionalism are greatly appreciated.

C

Chelsi Camacho

2 months ago

Google Review

I 💯 100% recommend Southeastern Telephone 24hr Responce time and a LOT of HOA communities use them and they level of responce service is unmatched. They do not sleep 😴 I have dealt with Josh Faw for years yesterday I needed the and they came through. USE them you will not regret it.

S

Sam Kamunya

1 month ago

Google Review

STS has provided our office building with voice and internet services for over 4 years. Their quality service and support are unmatched. I wouldn't trust anyone else with our fire, life-safety needs!

J

John Silva

8 years ago

Google Review

Just want to say that I was very impressed upon meeting and talking with Zach Bedell. He spoke highly of his employer, all positive comments. Southeast Telephone Service is fortunate to have employees such as Zach. I highly recommend this company.

Linda Moore

2 months ago

Google Review

When it comes to networking Addison know's his stuff! Had a problem with my office internet and he did what multiple other companies failed to do. Would reference STS to everyone

H

Hunter Blue

4 weeks ago

Google Review

Sherry and Addison respond promptly to questions and concerns, solving issues quickly. Thank you for assisting our HOA.

W

Wally Glass

2 months ago

Google Review

I had to the opportunity to meet Zach Bedell while he was working. He was very professional and spoke highly of the company. He seemed to enjoy what he was doing and I recommend this company 100%.

P

preston gallagher

2 months ago

Google Review

Very easy people to work with and set up is fast and painless, highly recommend. Phone works great.

A

Aidan Finch

1 month ago

Google Review

STS is super-fast to respond and has the best service! Sam is the best! Highly recommend!

T

Tripp Strickland

2 months ago

Google Review
Read all reviews on Google

Get Help Choosing the Right Solution

Not sure which requirements apply to your pool, elevator, or fire system? Need help replacing a landline? We're here to make it easy. Our team can answer questions, review your local requirements, and recommend the best setup for your property.

Contact SouthEast Telephone Today

Have a question? Need support? Want to review communication requirements for your area? Send us a message, and a team member will get back to you as soon as possible.

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