Troubleshooting Support

I have no dial tone / no noise on my phone Check power, reboot the voice modem, and confirm whether dial tone returns. 911 does not have the correct information Temporarily disable auto dial, update the 911 dialing information, test 911, then re-enable auto dial. My phone has dial tone but cannot make an outgoing call Confirm tone settings, update dialing behavior, then test outbound calls. My phone has dial tone but will not receive incoming calls Disable auto dial, update ring behavior, restore auto dial, then test incoming calls. My phone is always ringing Check for power loss or battery alerts, then reboot the device. Too many incoming spam calls / incoming phone call rings a lot Use the National Do Not Call List or schedule help adding the number.

No internet at all Check power and reboot the modem/router equipment. Slow internet Check power and reboot the modem/router equipment before scheduling service.

Fire extinguisher service request Schedule fire extinguisher service with property and access details.