Sales Contact
Buy Direct

30 Years of Exceptional Experience

866-711-3398

Illinois Pool Emergency Phone Law

Yes — Illinois code 77 Ill. Adm. Code 820.340 requires an accessible telephone with posted emergency numbers.

Citation: 77 Ill. Adm. Code 820.340

The Requirement

Illinois requires the pool telephone to be accessible, with emergency numbers posted at or near the phone.

Citation: 77 Ill. Adm. Code 820.340

What This Means for Your Property

Posting the numbers is not optional here — inspectors commonly check for a visible sign with 911 and the pool's address next to the phone, since dispatchers need the address to send help quickly.

Copper Landline Retirement Status in Illinois

Carriers across the U.S. are retiring traditional copper landlines. If your pool emergency phone still relies on a copper line in Illinois, that service can go dark without warning — which is why many properties are switching to cellular emergency phones.

Carrier Status Retirement Date
AT&T Active retirement program Not yet announced

Data provided by CHNLSYNC Copper Retirement Tracker .

Request a Quote Call Our Team

Frequently Asked Questions

Is an emergency phone required at pools in Illinois?
Yes — Illinois code 77 Ill. Adm. Code 820.340 requires an accessible telephone with posted emergency numbers.
Does the Illinois requirement apply to HOA and apartment pools?
In most cases, yes. Illinois's pool phone requirement generally applies to any public or semi-public pool, which typically includes HOA, condo, and apartment community pools, not just commercial facilities. Confirm with your local health department if you're unsure how your specific pool is classified.
Can a cellular emergency phone satisfy this requirement in Illinois?
Generally yes — most states, including Illinois, don't require a traditional landline specifically. A dedicated cellular emergency phone that reliably dials emergency services without extra steps is typically an acceptable way to meet the requirement, particularly for pools that don't already have phone lines run to the deck.
Who enforces this requirement in Illinois?
Enforcement is usually handled by the state or local health department (or a building/safety code office) as part of routine pool inspections and licensing, sometimes with extra rules added at the county level. If you're unsure which office covers your property, your local health department is the best place to start.

Explore Other States

Indiana Iowa Kansas Kentucky Maryland Michigan
View all states →

Need Help With Compliance in Illinois?

SouthEast Telephone installs and monitors cellular emergency pool phones nationwide and can help you meet Illinois's requirements.

Request a Quote Call Our Team

Information is provided for general reference only and is not legal advice. Codes change; always verify current requirements with your state or local building or health authority before making compliance decisions.

Emergency Pool Phone Service Offer Details

Limited time offer; subject to change; available to new (no SoutheastTelephone services within past 30 days) and existing SoutheastTelephone Service customers in good standing with SoutheastTelephone Service who meet eligibility requirements. Offer subject to 36 month agreement. Taxes and fees extra in select states. Additional charge for equipment. Services subject to all applicable service terms and conditions, subject to change. Not available in all areas. Paperless Billing required. Restrictions apply.

Network Performance

SoutheastTelephone Service cellular voice service runs on ATTs network. Results may vary. Not an endorsement. WiFi not tested.

Get Help Choosing the Right Solution

Not sure which requirements apply to your pool, elevator, or fire system? Need help replacing a landline? We're here to make it easy. Our team can answer questions, review your local requirements, and recommend the best setup for your property.

Contact SouthEast Telephone Today

Have a question? Need support? Want to review communication requirements for your area? Send us a message, and a team member will get back to you as soon as possible.

Request a Quote Get in Touch
Southeast Telephone Service background